Privacy Policy

Welcome to Gridlines Consultancy. We are committed to protecting the privacy and security of visitors  to our website gridlinesconsultancy.in. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal data, and your rights in relation to that data.

By using or accessing our Website, you agree to this Privacy Policy and our practices described herein. If you do not agree with this policy, please do not use or access the Website.

1. Definitions

  • Personal Data means any information relating to an identified or identifiable natural person.

  • Sensitive Personal Data / Information means personal data of a more sensitive nature (such as passwords, financial details, health data, etc.).

  • Process / Processing means any operation on personal data (collection, storage, use, disclosure, etc.).

  • Data Fiduciary / Controller means the entity (in this case, Gridlines Consultancy) which determines the purpose and means of processing personal data.

  • Data Processor means any third party that processes personal data on behalf of the Data Fiduciary.

2. Scope & Applicability / Legal Framework

  • This Privacy Policy applies only to personal data that we collect through the Website, not to data collected offline or through other means.

  • We adhere to applicable Indian laws and regulations, including under the Information Technology Act, 2000 and its rules (e.g. Reasonable Security Practices), and the new Digital Personal Data Protection Act, 2023 (DPDP Act) as applicable.

  • We commit to obtaining valid consent when needed, ensuring transparency, limiting data collection, and implementing security measures.

3. What Information We Collect

We may collect the following types of data from you:

3.1 Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Organization / company name

  • Any message or details you submit via contact forms, enquiry forms, or request forms

  • Any other information you choose to share with us (e.g. in feedback, proposals)

3.2 Automatically Collected Information
When you visit or use the Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device / operating system information

  • Pages you visit, time spent, navigation paths

  • Referring / exit pages and URLs

  • Clickstream data, usage metrics, and other analytics data

3.3 Cookies and Tracking Technologies
We may use cookies, local storage, web beacons, and similar technologies to collect usage information, remember preferences, and to optimize your experience. You can manage cookie preferences through your browser settings.

4. Use of Information

We use the collected data for the following purposes:

  • To respond to your inquiries, requests, and contact you

  • To provide, operate, maintain, and improve our Website and services

  • To send administrative, promotional, or marketing communications (if you opt in)

  • To analyze trends, monitor usage, and improve user experience

  • To detect, prevent, and mitigate fraud, security breaches, or other harmful activity

  • To comply with legal obligations or enforce our policies

We will only process your personal data for purposes compatible with the ones for which it was collected. If we intend to use your data for new purposes, we will notify you and seek consent if required.

5. Disclosure / Sharing of Data

We may share your data in the following cases:

  • Third-party service providers / processors, who assist us in website hosting, email delivery, analytics, etc.

  • Affiliates or business partners (if applicable), only to serve you better

  • Law enforcement, regulatory authorities, or courts, if required by law or to protect rights or safety

  • Business transfers: in the event of merger, acquisition, or sale of assets, your data may be transferred (with appropriate protections)

  • With your consent: in cases you expressly agree to

We do not sell your personal data to third parties for their independent use.

6. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, data will be securely deleted, anonymized, or disposed of.

7. Cross-Border Transfers

If we transfer your personal data outside India, we will ensure adequate safeguards (such as data transfer agreements or contractual protections) to ensure that your data is protected in line with applicable law.

8. Security Measures

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include encryption, access controls, secure servers, regular security audits, etc.

However, no system is completely fool proof. We cannot guarantee absolute security of your data, but we will strive to protect it to the best of our ability.

9. Children’s Privacy

Our Website is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or business operations. When we do, we will revise the “Last updated” date and, where appropriate, notify you (e.g. via email or prominent notice). We encourage you to periodically review this page for updates.

11. Miscellaneous

  • If any part of this Policy is held invalid or unenforceable, the remainder will continue in full force.

  • This Privacy Policy is governed by the laws of India.